General Practice Receptionist Apprentice | Bolton Community Practice - Market Street Surgery

Entry Qualifications: A-D / 3+ In English and Maths GCSEsSkills & Qualities:
We are looking for a friendly, reliable, hardworking person to become part of our busy team.
You will:
Enjoy a busy environment
Have confidence when on the telephone
Have an understanding and follow confidentiality at all times
Work as a team member and be able to prioritise workload
Have good time keeping
With compassion and a positive attitude.
Job Description:
General Practice Receptionist Apprentice | Bolton Community Practice
Hours will vary between 8am-7pm Rota basis

Job Purpose:
• Responsibility for providing first-line contact for patients on behalf of the Centre and dealing with their requests in a courteous and efficient manner.
• Responsibility for liaising with the different services.
• Contributes to the delivery of a range of services for patients.
• Assists with the general duties on the Practice reception.

Duties and Responsibilities:
Here you will be following policies and procedures to include health and safety. Duties will include -
• Using word processing skills to input details, referral letters and external correspondence.
• Problem solve
• Deal with customers – booking appointment, referrals and queries
• Summarising of medical records.
• Undertakes surveys/audits
• Contributes and makes suggestions for improving service provision.
• Ensuring that the Reception and Waiting area is kept in order.
• Making and receiving calls
• Understanding of medical terminology.
• Maintain high standards at all times - Ensuring practice complies with the Approved Code of Practice in Management of Health and Safety at Work Regulations.
• To ensure that Health and Safety legislation is complied with at all times, including COSHH, Workplace Risk Assessment and Control of Infection.
• Ensure All information relating to patients and staff gained through your employment with this Practice is confidential.